Velocity Credit Union (Southwest Austin branch & ATM) - Austin, Texas

Catherine Lawler

We opened a savings and checking account for my 16 year old son today and Fran provided outstanding service! She shared great financial advice and some fun antidotes about life lessons around money matters. She should teach a class on budgeting and financial planning. I would definitely send my son…I would benefit too! Thank you for your help today! I am always pleased with Velocity and the customer focused services.

Mari Johnson

These 2 employees should be singled out for outstanding service. Melissa and Clarissa actively ensured that I made the best decisions when opening my account. Their knowledge as well as kindness will always stay with me. They are truly an asset to Velocity!

Malia LiVolsi

I've had a great experience with Velocity! They were really understanding when I was going through health issues and got confused on some payments due to the meds I was on.

I went into this location and Fran was incredibly patient, kind and helpful. Fran is the best!

BP

If I could give negative stars I would. Worst financial institution I have ever dealt with. Had a loan with this company and paid it off in full only to have them keep pulling money from my account. Went into a branch in person to close out all my accounts so I have nothing with them and they still pulled money from my account. Put a stop payment with my other financial institution only to have them pull money again. Come to find out that they suspiciously changed the way they were pulling money so that they could initiate another transaction illegally. I was told that this could only be done by a person and would never happen automatically. My other financial institution told me they violated several laws and that they were going to report them and that I should contact an attorney. Which I have! Do yourself a favor and do business with someone else.

Soul Circles

I love my credit union. Been traveling all over for a year and they were super helpful in maintaining my account and any issues that came up. Everyone is always so friendly and happy. They get busy but are always efficient so it's a quick process to get in and out. Become a member and never look back.

Sara Segura

When I walked in, I asked to speak to a banker to file a claim. I made three purchases on July 26 from Sears. I never received my purchases because they sent it to a previous address. Instead of sending it again to the right address this time, they said I would get my purchases refunded. I got a refund for 2 of the purchases. I tried calling Sears three times, I waited for an hour and they hang up instead of answering each time. I called Velocity and explained to them the situation and they told me to visit a branch to file a dispute. I visited the Southpark Meadows branch and they do anything to not have to file a dispute. They called Sears and they said they would refund me. They only refunded me for a partial amount. I came to this branch and they told me that they couldn’t do anything for me and that’s something that I had to deal with Sears only. I also wanted to dispute an overdraft fee that I wouldn’t had been charged had I received a full refund. I asked them for a number to call to speak to a manager since they wouldn’t allow me to speak to a banker. She said the manager would say the same thing. While I waited, a white man walked in and they didn’t even asked him for an id or bank card like they did to me. He just walked right in to talk to a banker. They were right because Sarah Rodriguez was as useless as them. I was able to file a dispute, but I didn’t get a refund for the overdraft fee. She said that I had three fees refunded in the past which weren’t even my fault to begin with, but she said they still counted. I thought the good thing about Credit Union was reduced fees, but not Velocity. Time to go back to Bank of America.

Ramon Sandoval

Fran and Donette were both very helpful the last time I was in with questions about my account. They took the time to explain and help me understand my account better. I really appreciate them taking their time especially since I'm disabled

Tiny Legs

I came in clearly stating I needed advice and guidance. The agent was really a robot who gave me basic info and filled out my application on the computer. Money managing is a scary topic to me and her lack of social skills made me feel even more uneasy. She was polite but did nothing to establish confidence and looked like she didn’t really want to be there, just like me! I had heard good things about Velocity but after this experience I’d rather bank with a company whose agents are better trained in customer service.