Select Federal Credit Union - San Antonio, Texas

Gregory Beal

Have not had the best experience with trying to refinance vehicle. Two agents we previously spoke with were not helpful or pleasant. They give you the run around in documents.
Lady hung up before I could get everything out. They just did not seem like they wanted to help. If you don’t like your job get another one. This is a bank that employer recommended need to let them know this company is not the best.

Caroline Santillan

I have had several instances where I have had questions regarding my account. Female representative that has assisted me every time has always been extremely snide and condescending. Will not allow me to fully explain my concerns over account without condescending interruptions . There have been Ridiculous holds on $100 to $250 checks my husband has received for side jobs . Representatives reply was “ If you had 40k or more in your account then maybe a hold wouldn’t be placed .” After I expressed my husbands direct deposit would very much cover that and more she simply said “ I don’t know what to tell you , all institutions do that”
This has been with personal checks , business checks , escrow checks , even tuition reimbursement checks .

Today I simply called regarding a fee I didn’t understand and her reply was “ did you even try and ask the company why they messed up “ after expressing I had just contacted them and needed a little more help and redirection to understand the charge .

I have worked for several credit unions and the customer service my husband and I have received through SFCU has been nothing but unpleasant. Unfortunately this was the credit union his employer recommended but we will be transferring to SSFCU or Randolph .

Very disappointed in how this institution treats their members . If someone calls and asks for assistance or help it’s because they need it or don’t understand. A representatives job is to facilitate the experience and assist them not be condescending or rude when someone is expressing concerns for their own money .

I have contacted management and left voicemails . Needless to say there has been no attempt to communicate.

Amalio

If you want a “down to earth” financial experience, this is the place! For all your financial needs give this neighborhood credit union a chance. The employees are extremely knowledgeable and friendly.

h bales

Could not agree more with how rude these people are. We are always trying to get ahold of them. No answer, no calls back and then when we do they are sarcastic and smart aleck. The president has been contacted as well multiple times, left messages and no response either! We are told one thing and another happens. Some how we are all caught up on things and the next we are told that was inaccurate information or the best response was "Sorry guess I was wrong"! What a joke!

Robert Bell

I've had nothing but great dealings with the credit union , always been very nice to me. I call, they answer. Great job Select.

Isaac Gonzalez

My brother died in a car accident back in November 2021 due to the actions of another driver. The car was my mothers and was financed from SFCU, and of all the awful things my mother has had to deal with, none of it compares to how horrible this bank has been treating her. Insurance and our lawyers have practically guaranteed to pay them what they’re due from the car, but they continue to harass my mother and even froze her bank card because God forbid an insurance claim takes more than a couple months to resolve. All this while she is struggling with the loss of a child.

If I could give this bank anything lower than a 1-star, I would. I do not recommend that you or a loved one bank with this org.

angela barrett

I've read all the rating and can't believe what I've read. I have never had a bad experience with inside tellers or in the drive thru.
Maria especially has been very helpful and patience. I guess things has changed over the years

Doug Sherrill

This is an amazing bank with amazing people. They have went above and beyond to work with me during a very rough and difficult personal dilemma in my life. Mrs Trish is the absolute best! She is very honest and a very caring person. If you are upfront with this establishment, they will help. Thank you Select FCU for being there in my time of need.