Chief Financial Credit Union- Headquarters - Rochester Hills, Michigan

James Mitchell

I’ve never dealt with better customer service anywhere else. I spoke with Monique and Maggie and they were so extremely pleasant to deal with and cared a lot about making sure I could make the best financial decision possible along with answering several questions giving me the best information possible. Definitely recommend Chief Financial to anyone

Christine Webster

Spoke with Maria she helped me payoff a loan. I like this company alot. They are very professional. One thing I like is the convenience they give you different options in doing business. Whatever works best for the customer. Also you can understand them very well there not fast talking or in a hurry to get you off the phone. I will definitely refer business to them and continue to use them for my financial needs. Keep doing a great job.

Sheila Denstaedt

April 30, 2024 - Thank you Jaland Barton for you kindness and compassion in helping my 15-year-old remedy a bad online purchase decision. Appreciate you taking the time to listen and investigating what needed to be done to alleviate the situation!

You really epitomized customer service today! Love the Chief CU team!

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I recently took my son to Chief Financial Credit Union to open an savings/checking account and couldn't be more happy about our experience . They took the time to chat with him about financially responsibility, how it affects your future and why it's important to start saving early. The best part is they did it in a fun way and he listened! Thank you Chief team for what you offer to the community!

Geraldine Wilson

My name is Geraldine Wilson a member of CFCU. Today, 6/6 I spoke with your customer service rep by the name of Heather (Headquarters branch) who assisted me with my transaction. I seem to be repeating myself this week, but again I was impressed by Heather’s politeness and overall service that she provided to me. When I asked some additional questions regarding my soon to be expired debit card, she took the time to place me on hold; contact another dept. to ensure that she was providing me with accurate information. As all of us continue to hear about the poor service consumers are experiencing I can attest that staff such as Heather have and are continuing to provide your members with the very best in customer service. Thank Heather for making my call today a very informed and pleasant experience.

Nicole Delisi

Do not bank here, they don’t really treat you like a member. The young man teller was very kind, but not Teresa. She refused to wave a simple $10 fee so I could close my account! It’s my money and I was never overdrawn or anything! I just wanted my money back, and to close the account, that’s it! I know she could have waved the fee because the tellers called and asked her, but she refused for no reason! Even big banks will wave little fees for for you! This is not how you should treat members.

David D

I'd give a zero star rating if that were allowed. I have a small loan through CFCU, the loan was great with a great rate. But do not expect ANY service here. My account is ALWAYS locked for "inactivity" so I cannot look at my balance with out calling them to unlock my account to which I have to wait HOURS on hold to speak with anyone. Only for them to reset my account. Absolutely poor online and physical help. They earned this 1 star.

Vera Burdette

I am very happy to say that I have been a valid member with CFCU for 29 years. I became a member in 1994. After living in Pontiac Mi for several years back to Tenn. in 2009. I am still a member as of this day & must say that their customer service reps is caring, understanding to ones needs during hardship times is outstanding. They are very proffesional & knowledgeble when it comes assisting their members issues. Advanced Technology has made it very accessible to cater & to utilize it to address their members need.
Thanks to each & every staff reps that have assisted me in all of my financial issues. Come & join 1 of best Credit Unions across our Nation.

Monica H

Outstanding customer service! I had the pleasure of working with Allie to finance my motorcycle, and she got me a great rate. We were able to take care of everything over the phone and through email in a timely fashion, saving me a long drive to the office. I highly recommend Chief Financial Credit Union for your financing needs. Thank you Allie for a very positive experience.