Credit Union of Colorado, Bear Valley - Denver, Colorado

Source Avenue Alliance LLC Source Ave.

One purpose of having a credit union is for the shared branching. This location does not have shared branching. They have an ATM, which is not the same thing as shared branching.

Daniela Hernandez- Garcia

All I know is that this branch is VERY RACIST. Within the first couple of minutes of talking to a banker about opening my partner a bank account she told us all we can open was a savings acct due to his credit and then basically told us to leave since she had other clients… She didn’t even give us the opportunity to find other options for him. Then we went to the branch on 6th and he was able to open a savings AND a checking account! To this day, every time me or a family member walk into this branch all we get is rude customer service and no one seems to ever want to help us. Ever since they changed management this place has gone downhill. Not to mention how often their ATM shuts down. I recommend going to the branch on 6th. Their manager - Kayla - is very awesome!!! They treat everyone the same AND fix any issues in just a couple of minutes.

Chassidy Martinez

Thank you Tiffany for being awesome! Very transparent and efficient with the whole process.
S/O to Dominique too, would recommend this bank to others

Micaela Gouger

This is the best credit union! They truly go above and beyond for all of their clients! Not only do they provide exceptional customer service if you go into any of the branches, but I was pretty stressed out trying to get a personal loan to repair my car and pay down some credit cards and they put my mind to ease and helped me get approved for my personal loan. They answered all of my questions, and we’re very straightforward and easy to deal with! Huge thanks to Stephany and Angelo you guys rock!

Pete Eldridge

I opened multiple accounts here today and must say the experience was an absolute delight. Heather helped me find various ways to save money and was extremely knowledgeable about every single product the credit union offered. She took her time with me and the many questions I brought with me and was an all around pressure free experience. This really put an emphasis on why doing business with a local credit union banking establishment is far superior than a large corporate entity. I'll recommend CU of CO and sing their praises for many many moons.

Mary Cothren

My husband and I joined CU of CO shortly after moving to Colorado. We have had wonderful experiences with the staff l who have been very friendly and helpful with all of our needs. They treat us like humans and not just a number. My only complaint is that because they do so much business, the lines at the tellers can be a little long. Maybe there's a larger space and more tellers in their future!

Tim O'Crowley

*WARNING- DO NOT USE THIS BRANCH ATM*

Preface: I rarely write reviews, and when I do they are because I am extremely impressed, not because I have had a bad experience, but I am so shaken by what happened here that I felt I needed to warn others.

I am a member of another credit union I joined in another city who has been so great that I have stuck with them even though it means for daily transactions I need to use member branches to get things taken care of. I have loved the credit union network and NEVER had any problems with any other credit unions, and this is not an issue with credit unions in general but rather this specific branch/credit union.

I deposited $1000 in cash to this ATM, it was counted incorrectly by $20 by the machine and so I cancelled the transaction and the machine gave me an error message without giving my money back. This was a Sunday so I called back first thing Monday morning to advise what happened (both to my credit union and Colorado Credit Union). My credit union issued me a provisional credit, but 3 weeks later called back to let me know this Colorado Credit Union branch had finally responded to the dispute saying their ATM had balanced and there was no missing money.

I immediately went to this Colorado Credit Union branch and asked to speak with the manager who was not there (nor was there an assistant manager or anyone with any information), and I was told (in the politest way possible) to pound sand and that the ATM cameras would not be able to identify anything and I was out of luck.

I called back to my credit union to advise of the situation and letting them know I would need to file a police report, and my credit union advised they would eat the loss if necessary (so admirable and appreciated) but the issue is that either Colorado Credit Union "lost" $1000 of cash or more likely (and frightening) the employee who checked the ATM stole the overage from the ATM.

Banks and Credit Unions are where we go to put our money knowing it will be safe. I bank with a credit union because I trust a local operation to have my best interest in mind vs. the large banks which have proven on more than one occasion to put profits first, and it was so unsettling to be told by Colorado Credit Union that there was simply "nothing they could do."

I highly suggest that anyone currently or prospectively looking to bank with Colorado Credit Union consider another credit union, as although this may have been a one off situation, the fact that $1000 disappears and they do not have any answers for me is an indication of a larger issue with the institution.

Amber Puc

I went in this morning to open a checking and savings account and within the first 5 minutes, I was told that my address wasn't good enough to open an account. I am currently homeless and working. I have a mailing address that has worked to register my car so why it doesn't work to open an account is beyond me. I DO NOT recommend this institution to anyone. It doesn't pay to be snobby when you're dealing with someone else's money. I was sort of in a rush because I had several things to do before I went into work. There was a 10 minute wait just to be called back to hear junk information when I was the only non employee in the bank. I left pretty irritated and called the credit union a piece of crap and I apologize for that.