Greater Alliance Federal Credit Union

The teller I had (I regret not getting her name) was the best teller i have EVER gotten at Greater Alliance. She was soo cheery and nice!

At darkest time in my life Greater Alliance was there.

Employees are BARELY trained for their jobs. I have NEVER gone in a branch and didn't have to wait at least 1/2 to see someone

Greater Alliance atm stole my money. The branch manager really didn’t do anything but file a dispute. The operation manager AMANDA added a thousand and put a hold on my savings for a thousand. THAT MAKES ABSOLUTELY ZERO SENSE. ITS THE SAME AS WAITING FOR THE DISPUTE. She told me she was doing it out of spite because I didn’t want to wait for the dispute. She horrible and should be fired. She hung up on me.

My name is Jose Almonte I was trying to open a savings and checking account today (12/19/2022) because a friend told me it was a good credit union, So around 10:20 am I arrived to this location, so a Girl took care of me, She asked me for the ID and all the info she needed, so at the end she said if I have a SSN Card, I said I don’t have it with me, is at home. She told me oh no is just in case We needed for a second review, so she told me that they need to review and They’ll call me. So I left, and like in one hour later they call me that I need another Id ( passport ) and my social security card. So Like at 12:50 pm I arrived again to the same location an give another girl to assist me (not the same that took care of me at first) the Passport and the SSN card and she asked questions and all the info took copies and everything, she went to her manager and everything. At 1:20 pm she told me that they weren’t able to make a profile for me because the system didn’t allowed them to do it. I just said is ok and went out of the facilities. She only said sorry, the manager didn’t come to me, either the first girl that assisted me at first to give me an explanation, nothing. They made me feel like a delinquent or a robber. And they made me waste my time and my gas going to their location And I withdrawal money from my others accounts to save it there twice. And I have to return the money again. I’m still wasting time and gas. FYI I have a good credit score 720, homeowner, saving acct and checking accts in mostly of the important banks here in the USA. That shame they made me feel at that moment erased this institution from my brain, for me they don’t exist. Thanks Greater Alliance for avoid me deal with irresponsible people. You deserve zero stars but the web doesn’t allow it .

It was so pleasant to have a calming experience to open an account for my son. Alejandra Diaz helped me. She was professional yet so warm. Great banking customer service is so hard to find. Thank you for the great service!