McCoy Federal Credit Union - Lake Nona - Orlando, Florida

The WonGs

Zero stars whatsoever..We walked in to a very empty Credit Union there were no signs or guidance anywhere posted to help direct us. 1 bank rep only we had to wait in line to speak with someone only to ask us to have a seat while they can bring someone else to assist us. When they finally decided to help us. Right away was nasty looks and full on prejudice profiling… Never have I ever went into a credit union where they only approve new clients to open a Business Account by looks. So my advice would be to get to know your clients even before judging! And we will just stick to our Navy Federal Credit Union where they appreciate and never would profile us!

Iapon09 A “Lenn”

No live phone rep only a automated system they call Joy or a offshore rep that you can't understand, they can't help or they tell you that they no longer service McCoy then I get transferred to another offshore company and the same thing happens.
It has been 3 days and still can't get my online account unlocked. The live supervisor literally told me I have to wait 3 days until someone calls me back. It's ridiculous that I have to wait a total of 6 days to access my on-line account. I am a new member and I am looking into to withdrawing and closing my 2 accounts.

Before you open an account please keep in mine that you will not have a live rep or will be dealing with a offshore rep that can't help you.

My branch manager did a great job opening my account and assisting me another day. I should not be interrupting her while she is trying to manage a branch.

Marlene russo-wylie

Pain free, that was my experience. I’ve never had to do this in my life,first time applying for a loan by myself. Gretchen was a life saver. She walked me thru everything and had the patience of a saint. Thank you…and every employee was so kind and caring. I feel so good about my experience here at McCoy, and i am proud to say that they are MY bank. Thank you

Zoila Adams

Very friendly and professional. Their product is excellent and I would recommend it. It has a small family kind of feel, it's better than the cold feel at the bigger banks.

Julius Martin

Jasmine is awesome !! She's friendly , attentive, very knowledgeable, and always eager to help. She is personable and professional and makes you feel comfortable and welcome no matter the reason for the visit. The entire staff at McCoy Lake Nona is fantastic, they make banking easy !! That's why I don't mind going into the branch. It's a pleasure not a chore. It's like it should be.

Jason Ruckman

What a great experience I had with my Mother in the midst of a difficult circumstance. My Father opened an account with McCoy Federal in 1986 and did his banking with them until his sudden death in January 2021. We live in Brevard County and I recently took my Mother to their Lake Nona branch to deposit life insurance as well as notify the bank of his death. Carmen was there to help us and walked us through the steps needed to proceed. She was gracious, patient, compassionate, and understanding. Carmen went above and beyond to ensure an easy transition to include adding me to the account. The teller we worked with was so helpful and explained the process of the business we were conducting with her. At each phase of the process and with each person we interacted with, they expressed their condolences for the loss we experienced and made us feel very comfortable with the reassurances that they would take care of everything we needed. I am very grateful to Carmen and the Lake Nona branch for their kindness and patience while helping us through a very difficult time.

Ryan Young

They use a horrible third party bill pay service. I spent 3 hours between customer service and bill pay (of course it's not the same phone tree even) and neither knows anything about the other. They locked my account for trying to set up a deposit that exceeded some mystery limit. Member services couldn't access bill pay to even see or change the limit so here is a back and forth where both parties are completely useless.

Also the app is no good. Maybe 1 in 10 checks will accept as mobile deposit so you have to go to the branch anyway.

bob spell

Always completely satisfied with the hospitality professionalism and services provided. Thankyou