MIDFLORIDA Credit Union - Clearwater - Gulf to Bay Branch - Clearwater, Florida

Mark Spears

This branch is the friendliest bank I have ever dealt with. I have two other account with two different institutions but they do not even come close. The employees there learn your name and they all seem to like each other. The staff works together very well and they really appreciate your business whether $5 or $5 million (I’m in the first category.

Jane Curry

All the staff members there are very helpful and knowledgeable. Kudos to Andrew!!! Perfect gentleman with manners you don't find that too often. Please may you mention him at a staff meeting and also give a Kudos, if your company gives Kudos. Thank you, I really love Mid Florida Credit Union.

Candice Currey

Client for about 5 years. I closed my account today. Takes a while to get anything done, many things done incorrectly the first time, and I would have to come back. If I needed anything inside, it was a minimum of 30 minutes. The longest was an hour and a half.

Workers were always friendly.

I changed banks and nothing has taken more than 20 minutes. I no longer have to plan my day around stopping at the bank.

georgiann perry

I have done the banking for my family business for over 40 years. I have to say that by far the Mid Florida Gulf to Bay branch is the best bank I have had the pleasure of dealing with. It is so nice to be greeted when entering the bank and knowing the employees are happy to see you. By far better than the big banks where the greeting is "you could do this at the ATM". Laura was great at setting up multiple accounts for the businesses and personal accounts. She went above and beyond. I would say the employees could be giving lessons on what is truly good customer service. If you are looking for a great bank to meet all your needs, this is the bank.

Toni M

he Clearwater branch on gulf to bay has the most friendliest and efficient staff. I especially want to commend Nicholas Stanger for his dedication to the best customer care. He reviewed my accounts with me and looked out for the best investment strategies for all of my accounts.
I see you are building a new location on east bay drive and I would like to recommend Nicholas to be considered for branch manager. I would like to continue having Nicholas as my financial advisor at the new location. He has a lot of potential to offer Midflorida. God bless you all.

J Chaffee

Great Bank. Just moved to Palm Harbor. This bank is great for my auto loan and mortgage. They beat other bank rates and my credit card from them pays 2.5% back no limitations. Every time I go in this branch the people are so nice.

Fred Rost

Bad customer service at this branch. It is run by Hispanics that get better treatment. All this POS credit union is steal fees from you. This is not a good credit union at all. I have done business with credit unions all my life. The big banks are coming around. Look elsewhere. Garbage all day long.

Dayna Barkley

So mad right now... I have been a long time member of an out of state credit union that participates in shared branching, so I SHOULD be able to manage financial issues locally.
I received a check & prepared it for mobile deposit with my out of state credit union by writing "for mobile deposit only at..." and endorsed it. I learned as I attempted to deposit it online though, that it exceeded the allowable amount, so I would need to deposit it at a shared branch locally.
I located the closest shared branch, took my check to that location and prepared my deposit slip. I was greeted by the rep, Dana, who also later claimed to be the supervisor, I explained the issue with the endorsement. She explained to me that she didn't think they could accept the check bcuz of the endorsement due to bank policy and having no way of knowing if I had already processed it online. I told her she could contact the credit union to confirm that I had not deposited it, and confirm that it exceeded the allowable amount to deposit. Instead of doing so, she took her time reviewing the policies in a book, before finally calling another branch or the back office and getting permission. I forgot to mention I was on a tight timeline because I work the same hours and I had to go in the lobby for shared branch services, so I was on a break and my time was being eaten up quickly by her research. After getting off the phone she explained that they could take it, but she would have to contact my credit union to confirm first. I complained vocally because I was not anticipating needing an act of Congress to DEPOSIT (not cash) this check... She then told me she was trying to be nice and helpful and because I was being rude, she was done helping me and refused to deposit it. She knew that this check would be useless to me by doing so.
I asked for a supervisor, which she claimed to be, although her name tag did not mention it, and my thought is, if she was a supervisor, why would she need to get approval from another department, if she was able to confirm it has not been processed?! This was really a matter of respecting my time & could have been resolved with a two minute call. Instead, she took 10+ minutes to come back to the path I'd suggested in the first place!
I left without getting it deposited & added another business that I will not be supporting anymore.
Thank you, supervisor Dana!