5/5
We had visited many other retirement homes, The Village at Northridge was by far the most professional and accommodating. My handicapped Mother was at another facility, and needed to move as they didn’t offer enough support, even though they claimed to have assisted-living. Our first contact was the Director of Sales, Maridy, she made it possible to visit on same day we called. She was not only accessible, but,she also takes great pride in her community, both the residents and the people who work there. It was reflected in her enthusiasm and her attention to our needs. Next we met with the Director of Assisted Living, Mary Rose, to do Mom’s evaluation. Again, we were impressed by her professionalism, patience and her compassion. After that meeting, Tom Rekowski, the Executive Director, joined us to go over the paperwork. Wow! At the other facility, there was zero interaction with the head of management. Tom was also very attentive and informative. Mom was able to get a beautiful apartment with a balcony. She was thrilled to get fresh air. She is also very happy with the food and the activities. Lastly, I have to give a big shoutout to their Sales Coordinator, Lexie, went above and beyond to help. From the moment we signed the contract, she was on top of everything we needed. From facilitating a handyman to do some work before Mom moved in, to being present during Mom’s move-in, which was her day off. She was always available through text and always with a quick reply. Overall, we feel so blessed to have found The Village at Northridge, they are definitely a five star community.