Logix - Westlake Village Branch - Westlake Village, California

Pat Margulies

I believe Credit Unions offer their members the best terms, rates, and service that can be found in the financial industry. LOGIX has performed perfectly for me and my family, helping with many finance-related matters. I wouldn't think of being anywhere else.

Alexander Haley

I already bank with Logix and have been trying to get a home loan pre approval and I can’t get a call back from my account manager, Lilly.

I also reached out to them to do a principal reduction on my existing auto loan and it’s literally been a month, the money has been sitting in my account and they still haven’t processed the principal reduction.

It’s hard for me to write this because Logix has great rates and used to have stellar customer service… but this has been such a turn off for me, I can’t imagine working with a lender like this through the stressful home buying process if they’re this flaky, beware.

Matt T.

Logix is a great to place to bank, and the Westlake branch is no exception.
I've been a member for almost forty years and I can't imagine doing business anywhere else.
I was prompted to write this review when I read the one star review given by someone who came to the c.u. fifteen minutes before closing, without an appointment, and was angry that the 'new accounts' officer was tied up with another customer.
I am very happy this person took their money to another banking institution, members with such attitude we don't need.

Marielle Alonzo Thomas

I called in to see when will I receive my check. Coz I was expecting to use it to pay for my daughter's summer tuition that I needed in a few days. The person who helped me was very helpful and very nice. I think her name was Tony. She told me that she didn’t see any check ordered. So she place it for me and waved the expedited delivery that cost almost $50.00. Thank you so much!

Charlene Toledo

I was in Target and wanted to make a purchase of $166.00 and had a check on hold for the amount of $4,000.00 I had less than 9 hours until it was all released. I had called this logix bank to at least release enough for my purchase and they only aloud me to have $100.00 what? I mean, Really! Mind you I have had large amounts like this before without an issue. I have been a loyal customer over 7 years and this is the treatment I get!! Had I walked into the bank, they would have released much more. But I guess calling was a mistake. This has to be the most irritating, unprofessional, lousy customer service ever. I would question this bank for the reasons of helping a person in need through this covid-19 hardship. Not Good!

Brandon Bairian

Came from Chase which is distancing itself from customers by installing robotic tellers in branch and reducing actual humans.

Logix gives you a classic feel , one I imagine that banks of yesteryear had.

Engaging people who greet you at the door. Got a thank you letter from Bonnie remembering what I was going to do the next day. That's a real pro.

Michael J. Rifenburg

I went in 15 minutes before closing time. Hardly any customers inside at all. I simply wanted to open just a savings account. The front greeter guy said "all appointments are taken" for the day. He was sorry. I'm quite surprised and very disappointed that they turned me away like that. BAD SERVICE! I will *not* go back at a later time. Instead, I will take my money to a different bank. They lost!

Armen Moloian

Dont get a loan from this place! BAC lost my payment, and contacted them and they still insist my payment was late. Screwed my credit just because they could.